Unify knowledge work, collaboration, and enablement in one platform — where teams create knowledge together, deploy it as intelligent applications, and continuously improve through knowledge-driven operations. One foundation. Company-wide access. Growth without adding cost.
Content, projects, requests, and conversations — all in one flexible workspace your entire company can access. Knowledge work runs here. Your team captures what they know, delivers the work that moves the business, and resolves requests from every corner of the company — without switching tools.
Collaborate with customers, partners and teams across your organization in one shared workspace.
Unify context scattered across tools into a single knowledge foundation. Connect Salesforce, Zendesk, SharePoint, Notion, Jira, ServiceNow, HubSpot, Intercom, GitHub, and more. Everything connected, searchable, and accessible to your teams, customers, partners, and AI.
Knowledge bases, docs, troubleshooting and how-tos, SOPs, release notes, training videos, best practices, community answers, partner enablement, employee onboarding. Create and manage any type of content — collaborate and share internally and externally.
Customer onboarding, implementations, product launches, partner enablement, community launches, QBRs, migrations. Your teams, customers, and partners work on projects together — not through email threads, PDFs, and separate portals.
Customer support questions, partner requests, inbound sales inquiries, product feedback, feature requests, and bug reports. Intake, route, and resolve — grounded in your knowledge foundation, so AI handles what it can and your team handles the rest with full context.
Leverage your knowledge work to engage, enable, and support every audience. Everything your team creates in this workspace flows directly into the apps, portals, and AI experiences your customers, partners, and employees use — designed with no-code in minutes.
Internal knowledge becomes external experiences — automatically.
Pre-sales, onboarding, troubleshooting, and support — AI agents grounded in your knowledge foundation, answering questions, guiding decisions, and taking actions via chat and voice, with intelligent escalation when needed.
Personalized, guided onboarding, answers, and troubleshooting — surfaced exactly where users are working. No leaving the product, no switching tabs, no breaking the flow.
Knowledge bases, docs, content hubs, help centers, and portals — for customers, partners, and employees. Natural-language search and AI answers across every content type your audiences need plus self-service transactions and intelligent escalations.
Build custom application for every need and use case — directories, product finders, internal and external colalbroation and work apps. Custom-built with AI, grounded in your knowledge work. No engineering tickets. No six-month implementations.
By the time a customer, partner, or colleague reaches your team, AI has already resolved what it can. Every submission routes to the right team as the right type of work. A lead goes to sales. An onboarding request routes to customer success. A service issue flows into the support queue.
Every conversation starts with full context. Every resolution feeds back into your knowledge foundation. Gaps get filled. Answers compound. Knowledge work improves with every interaction.
Connect in real time, with your knowledge foundation behind every answer. AI suggests relevant articles and drafts responses before your team types a word. Consistent answers across support, success, and sales. Faster resolution. No hunting through separate tools.
Handle complex conversations over time, with full history and context preserved. Every thread, every message, every attachment tracked in one place alongside the knowledge that resolves it. AI drafts from your foundation. Your team edits and sends. Nothing lost. Nothing repeated.
Show, don't tell — screen sharing and face-to-face for complex issues, onboarding sessions, QBRs, and partner reviews. Launch video or share screens directly from the conversation. Your team has full context — customer history, relevant articles, AI suggestions — right alongside the call.
Keep your existing workflows, powered by better knowledge. Integrate with Zendesk, Salesforce, and Dynamics 365. MatrixFlows doesn't replace your CRM or ticketing tool — it makes your team smarter by giving them instant access to your unified knowledge foundation inside the tools they already use.
AI agents and workflows that scale your organization — not your headcount. Custom-built for your use cases, grounded in your unified context, connected to your tools, governed by your rules.
Build as many as your operation needs — internal agents to drive team productivity, external agents to elevate customer and partner experience.
Build agents grounded in your knowledge foundation, equipped with skills, tools, and integrations into your stack. Answers and actions personalized to the user, the account, and the moment. Qualify leads, onboard customers, resolve cases, take next steps — agents that don't just answer, they act.
Automate the work your team runs manually today. Route submissions by type, escalate by priority, hand off between teams, sync data between systems, trigger content updates when products ship — grounded in your foundation, governed by your rules.
Native MCP support connects your agents to Salesforce, HubSpot, Zendesk, Jira, Slack, GitHub, and anything else your team runs on. Every agent reads and writes across your stack — no brittle integrations, no custom code.
Enable cross-functional knowledge enablement and collaboration. Your entire company gets access from day one. No per-seat pricing that punishes collaboration.
Most AI support tools charge per resolution. MatrixFlows doesn't. Your costs stay fixed no matter how many interactions AI self-service handles.
Unlimited Applications: AI Assistants, help centers, portals, communities — deploy as many as your business needs across every channel, team, and audience.
Start free. Your entire company gets access from day one.
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